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Important Warranty and Return Policy Information

Warranties

  • Acme Safe Company safes come with a one year factory warranty on parts and labor against defects and workmanship. Warranty is contingent upon proper use of the product and proper installation. This warranty does not apply to safes that have been abused, accidents, burglary attack, misuse, or tampering in any way so as to affect the normal performance of the safe.
  • Acme Safe Company must be notified prior to any repairs or adjustments during the warranty period or the warranty is void and no adjustments, bills or credits will be honored.
  • Acme Safe Company assumes no responsibility for damages while safes are in transit. All claims for freight damage must be made by consignee directly to the carrier.
  • Acme Safe Company is completely dedicated to your total satisfaction, if you have any suggestions or comments, please contact us using the information provided at the bottom of this page.

Pick-up Policy

  • Pick-up Policy: Acme Safe Company is not responsible for damage to your vehicle, the product, or the individual if the customer chooses to take a purchased safe from the property on their own. For this reason, it is highly recommended you use our professional delivery and installation services. Our staff has years of experience and the proper equipment to handle any job safely. You might be surprised how difficult unloading a safe off of a truck or getting it up a flight of stairs can be.

Return Policy

  • Returns are subject to a 25% restock fee plus the cost of freight both outbound and inbound. Returns must be received in perfect resalable condition. Returns must be requested within 10 days of receipt of the product.

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    (212) 226 - 2500

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      Acme Safe Free Shipping Explanation

      Free Shipping Details & Specifications

      Shipping & Handling is Free on all products within the Continental U.S. Free UPS Shipping on products under 80 lbs via standard Ground Shipping with an estimated delivery between 3-5 Business Days. All shipments over 80 lbs are considered Dock-to-Dock Freight Shipments by common carrier with a delivery time frame of 3-7 Business Days. Residential requires liftgate service to deliver the safe curbside, for commercial facilities delivery is to a loading dock.

      For Freight shipments, we offer Inside Delivery for an additional charge as noted on each product page.

      IMPORTANT NOTE: The delivery staff will not take your safe or vault door any further than curbside if this is the service you order. Freight companies will not deliver to your driveway on a Dead End road or Cul de Sac. They will only deliver to County, City or State roads. They will not deliver to a congested downtown area with no parking or a Doorman Condo or Apartment. Garage/Threshold Delivery or Inside Delivery are available for an extra charge if you need special delivery services. Please call 818-899-2222 for other delivery options if any of these cases apply to you.

      Please call (212) 226 - 2500 if any of the special delivery considerations apply and we can provide a quote for your specific arrangements :

      • For shipping outside the Continental U.S.
      • If shipping directly to APO/FPO Locations.
      • You want upgraded shipping options on a package under 150 lbs including 3 day, 2 day and Next Day Shipping
      • If you need a special delivery time frame on Freight shipments
      • Please Note: Used Safes are not covered under the Free Shipping program.